Shipping

We ship orders Monday through Friday. Tracking information will become available 1–2 business days after ordering.

We process orders Monday - Friday from 9:00AM to 5:00pm EST (Eastern Time Zone)

Once you place an order, please allow up to 3-5 business days for processing your order.

We offer free Standard Shipping (3-5 business days) on orders over $75.

We also offer expedited shipping. You can select various USPS and UPS shiping options during the checkout.

Returns and Exchanges

If for any reason you are not happy with your order, you may return it for store credit or exchange it for other items. Items must be unworn, undamaged, with original box within 30 days of your delivery date.

Please note that you are responsible for the charges to/from on orders that need to be returned.

For sanitary reasons, we do not accept returns for earrings.

For any questions, please reach us at support@mardinejewelry.com

If you received a damaged, defective or wrong product, or if an item is missing in your order please reach us at support@mardinejewelry.com.

We will me more than happy to help with your problem

To start your return, please reach us at support@mardinejewelry.com with your order number and the product you want to return or exchange.

Please allow us 1-3 business days to process your refund once we have
received the items. We will send you an email confirmation when processing is complete. It can take 5-10 business days for refund transactions to reflect on your bank statement after processing.

Product Information & Care

To figure out your ring size at home, please visit our ring sizing page

Stainless Steel Jewelry:

Our gold plated stainless steel jewelries are waterproof, hypoallergenic and tarnish resistant. With the
following care instructions, they will preserve their beauty over the years.

* Avoid chemicals and alcohol-based substance such as perfume, hand sanitizer or chlorine.

* Keep them in your jewelry pouch when not in use.

Rhodium plated silver jewelry:

Our precious rhodium plated jewelries are hypoallergenic and tarnish resistant. However, they need special attention to preserve their beauty over the years.

* Avoid chemicals and alcohol-based substances such as perfume, hand sanitizer or chlorine as they can damage the coating.

* Avoid showering or exercising with your jewelry on.

* Wait for hand or face cream dry before putting on your jewelry.

* Keep them in your jewelry pouch when not in use.

payment and gift cards

We accept payment via all major credit and debit cards, PayPal, and Shop Pay.

We offer digital Gift Cards in denominations of $25, $50, $75, $100, $125, $150, $175, and $200.

You can purchase a digital Gift Card here.

Digital gift cards excluded from all promotions.

When you purchase a Gift Card, you will receive an order confirmation email and a separate email with your gift card number and a link to access the gift card.

To apply a gift card to your order, enter your gift card number at checkout. 

You can apply a discount code or Digital Gift Card to your order on our checkout page.